Now supported by the Australian Union of Unemployed Workers (AUWU), TJ highlights the systemic problems facing job seekers and the ‘failures’ of services that exist to support job seekers. I filed a complaint in hopes of
What are complaints about?
The 32-year-old has been paying Centerlink and job seekers off and on since she was 16. They suffered from anxiety and depression, battled alcohol, and attempted suicide in November.
According to TJ, the agent then went to his profile and tried to apply the demerit, which upset TJ as he already had two demerits and the third would result in the payment being interrupted.
“She said, ‘Do I need to call you another welfare check?'” TJ said.
A job seeker filed a complaint with APM after claiming she was teased over the phone by an agent. sauce: AAP / AAP
“I was completely dumbfounded. I asked her if she was joking about my suicide attempt in the file notes.
“She replied yes.”
“More than 40% of job seekers [payments] Having a physical or mental disability…It is difficult to overstate the pain and suffering that bullying from a provider can inflict on people.
If you don’t get a satisfactory answer, you can lodge a complaint with the government.
Additionally, all complaints are thoroughly investigated to ensure compliance with these protocols. “
Service providers occupy a ‘unique seat of power’
Providers were in power with little scrutiny because, unlike other industries, ombudsmen and regulators didn’t “have teeth,” Poxson said.
“I’ve been in and out of Centrelink since I was probably 16 and they’ve never helped me.”
What are APMs?
A spokeswoman couldn’t comment on TJ’s allegations, but said they take all complaints seriously.
https://www.sbs.com.au/news/article/tj-called-an-employment-service-provider-for-advice-they-say-an-agent-made-jokes-about-suicide/fv0f3xzg9 Job seekers file complaint after being ‘ridiculed’ by employment service provider