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The company confirms “disastrous developments” in cybercrime events,

userNovember 1, 2022

Medibank CEO David Kotker said:Photo: NCA NewsWire/Nicky Connolly

Medibank has confirmed a new “disastrous development” in its cybercrime campaign, and the health insurance giant has confirmed that data on individuals and health insurance claims has been accessed by hackers.

In a statement Tuesday morning, the company said it “discovered” that the hackers had access to Arm and international student customer data, in addition to Medibank customer data.

“This is a tragic development and Medibank sincerely apologizes to its customers,” the company said.

Medibank said on Tuesday that customer data was accessed by hackers.Photo: NCA NewsWire/Paul Jeffers

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Medibank said it was too early to determine the full extent of the stolen customer data given the complexity of the information it received.

“We will continue to analyze what we receive to understand the total number of affected customers and specifically what information was stolen,” the company said.

The development comes after the company confirmed late last week that hackers may have Stolen Highly sensitive medical information such as abortion and mental health medical history, plus security details of customers’ credit cards.

The health insurance giant said the confirmation that Medicare customer data was stolen by cybercriminals was — The health insurance giant said the confirmation that Medicare customer data was stolen by cybercriminals was “disastrous.” Photo: NCA NewsWire/Paul Jeffers

The company voluntarily suspended trading in ASX last week amid uncertainty about the economic impact of the hack.

Medibank said on Tuesday it had recorded more than 1,000 ahm contracts and said it expected the number of affected customers to rise.

The company, which has more than 3.9 million customers, pledged to offer a customer support package following Tuesday’s developments, including mental health and wellbeing support and access to professional identity protection for all customers. Did.

Medibank said it will begin contacting customers who know their data has been compromised.

The health insurance giant said the confirmation that Medicare customer data was stolen by cybercriminals was — The health insurance giant said the confirmation that Medicare customer data was stolen by cybercriminals was “disastrous.” Photo: NCA NewsWire/Paul Jeffers

Chief Executive David Koczkar said he apologized “candidly” for the latest breach.

“As we continue to expose the breadth and gravity of this crime, I recognize that these developments will be as devastating for our customers, employees and communities as they have been for me.” said Kotker.

“This is a malicious attack perpetrated by criminals specifically aimed at causing maximum terror and damage to the most vulnerable members of our community,” he said.

“We continue to work closely with federal agencies, including on ongoing criminal investigations into this matter.”

It’s been a nightmare month for Australian businesses, with reports of major data breaches from carriers such as Optus and Telstra.

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Hugo Tims is a leader local news reporter covering courts, local government, development and crime.