The policy states that Coles customers are entitled to a free barbecue chicken voucher if nothing is available for purchase within a certain time frame.
Shopper Tim, who shares on Facebook, claimed that his staff rejected the voucher because of his expertise.
“If you miss a hot chicken, there is a sign that the next chicken is free,” Tim wrote.
“Well, what did I do? And when I asked about it, I was told that it couldn’t be counted because there was food.
“If that’s not true, sign down!”
Tim’s post sparked a heated conversation on social media, confusing many about the finer details of supermarket policy.
Some thought the policy would only apply if there were no chickens left in the store. Not if you don’t have chickens to buy.
“If there are no chickens left in the store, they will respect it!”
“But it wasn’t here because there were chickens in the store. I just didn’t have enough patience to wait for them to be on display.”
But others disagreed.
“That’s not right. If there are no chickens available in the water bath, a voucher will be issued,” said another shopper. “It’s not the case when the store runs out of chicken.
Added Tim: “(Sign) tells you if you missed. I did. I haven’t hung out for 20 minutes to get it.”
“We know that our customers like to get our delicious hot roast chicken,” said a spokesman.
“We can offer a free hot roast chicken voucher for customers who cannot buy at any time within the time specified at the store.”
Coles’ Hot Chicken Policy applies to all stores throughout Australia, but only within the time frame specified by each store.
Customers must use a free chicken voucher (available at the deli counter or service desk) within 7 days of the date of issue.
Coles Shopper Anger After Rejecting Free Hot Chock-But Who’s Right?
Source link Coles Shopper Anger After Rejecting Free Hot Chock-But Who’s Right?